Customer Communications Specialist

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Role overview
We are seeking a detail-oriented Customer Communications specialist to support the Global Customer Experience team at Bazaarvoice. This role will act as an extension of our Center of Excellence (CoE), primarily focusing on the planning, configuration, and execution of Priority 3 and Priority 4 customer communications. The ideal candidate will take ownership of our operational calendar, maintain internal documentation, and serve as a liaison for our APAC stakeholders.

Primary Responsibilities:
Campaign Execution: Build Gainsight journeys, configure targeting parameters, and design email content using Stripo for ready-to-execute Priority 3 and 4 campaigns (e.g., newsletters, webinars, events, and product updates).
Calendar Management: Continuously update the global customer communications calendar to ensure cross-functional visibility and prevent audience fatigue.
Governance & Documentation: Maintain and update our internal documents to ensure internal alignment and streamlined intake processes.
APAC Alignment: Meet regularly with APAC regional leads to intake requests, discuss specific regional needs, and ensure communications are deployed at optimal local times.
Quality Assurance: Conduct thorough content reviews and testing before deployment to maintain a high standard of professional, client-facing brand consistency.

Required Experience & Competencies:
Experience: 1-3 years of experience in Marketing Operations, Email Marketing, or Customer Marketing, ideally within a B2B SaaS environment.
Mandatory Technical Proficiency: Hands-on experience with marketing automation or Customer Success platforms (Gainsight and Salesforce experience is highly preferred).
Design Tools: Familiarity with email design platforms (Stripo experience is a strong plus) and basic HTML/CSS for troubleshooting formatting.
Project Management: Proven ability to manage multiple execution-ready campaigns simultaneously, update operational calendars, and maintain internal wikis (e.g., Confluence).
Communication Skills: Strong written and verbal English communication skills, with the ability to collaborate effectively with global cross-functional teams (specifically APAC stakeholders).
Attention to Detail: Exceptional quality assurance skills to ensure error-free targeting and formatting for audience-ready communications.