Implementation Analyst

The Implementation Analyst plays a critical role in delivering seamless implementations and high-impact managed services for both new and existing customers. This role owns the end-to-end lifecycle of client deployments across MeridianLink's software solutions driving successful launches, ensuring adoption, and creating long-term value.

Serving as a trusted advisor, the Implementation Analyst partners closely with clients to manage expectations, meet key milestones, and ensure a smooth transition from implementation through ongoing use. Acting as a central point of coordination, the role collaborates cross-functionally to resolve challenges, optimize outcomes, and elevate the overall customer experience.

The Implementation Analyst brings a deeper level of expertise - educating clients on advanced platform capabilities, identifying opportunities to enhance utilization, and translating customer feedback into actionable insights for the Product organization to help shape future innovation.

Expected Duties:

- Implementation Analysts will have a thorough understanding of MeridianLink's licensed software and its capabilities to educate and provide best practice recommendations to clients

- The role will be responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives

- Expected to be responsible for client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments

- Implementation Analyst will manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests

- Expected to adhere to project schedules and effectively ensure all project resources meet expected timelines and organize tasks to maximize productivity and utilization

- The role will proactively identify issues and facilitate sensible resolutions before they become escalation items

Qualifications: Knowledge, Skills, and Abilities

The role will support seasoned peers and management on difficult to complex aspects of the position.

- Career-development professional within the subject area

- Requires moderate skill set and proficiency in the subject area

- Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment

- Bachelor's degree and 2-4 years of relevant experience

- Strong proficiency in working with Microsoft Systems

- Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time