Account Manager Long Tail

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com http://www.perk.com to learn more.

ABOUT THE ROLE

We are looking for a customer-focused and results-driven professional to join our Account Management Team at Perk. As an Account Manager LongTail, you will play a key role in driving customer satisfaction, retention, growth, and margin across an existing portfolio of accounts.

In this role, you will manage a portfolio of long-tail (LT) customers across the French market, helping clients maximise the value they receive from Perk while identifying opportunities to expand their business with us.

WHAT YOU'LL DO

- Own and manage a portfolio of long-tail customers across the French market.

- Build strong relationships with key stakeholders and decision-makers responsible for their company's travel program.

- Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with Perk.

- Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities.

- Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.

- Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.

- Identify recurring customer challenges and proactively develop long-term solutions.

- Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.

- Effectively prioritise activities and manage your portfolio to maximise commercial impact.

WHAT WE'RE LOOKING FOR

- Native or near-native French proficiency (spoken and written) and fluent English is required.

- Previous experience in Account Management, Customer Success, or another customer-facing commercial role.

- Strong communication, presentation, and relationship-building skills.

- Ability to engage confidently with stakeholders across different levels of an organisation.

- Strong prioritisation, organisation, and time management skills.

- Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.

- Analytical skills with the ability to translate data into actionable business insights and recommendations.

- Self-motivated, proactive, and comfortable managing a high-volume portfolio.

- Experience in SaaS, technology, or travel-tech environments is highly preferred.

WHAT WE OFFER

- Receive competitive compensation and equity ownership in Perk

- Rest and recharge with our generous allocation of vacation days plus public holidays

- Take control of your physical health with your choice of private healthcare or a gym allowance

- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

- Join our unforgettable Perk events, including our spectacular annual summer party

- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

- Make your money go further with our flexible compensation plan

- Focus on your family with 17 weeks' paid parental leave during your child's first year

- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

- Broaden your horizons with up to 20 "Work from Anywhere" days per year

- Nurture your language skills with in real-life English, Spanish and Catalan lessons

- Follow your passions and take a four-week, fully paid sabbatical o