Analyst, Scam Support Specialist, Customer Service Hub

Role Overview: Manage customer escalations on Scam and Fraud Dispute related calls from front liners, identify opportunities and propose ideas/needs for process improvements and coaching. Responsible for end-to-end management of customer service issues, including investigation, listening and understanding customer's needs, proposing solutions/alternatives to customer issues and identifying process improvements or coaching needs. Responsible for end-to-end management of scam and dispute related ...