Longtail Account Manager AmTrav

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com http://www.perk.com to learn more.

About the Role

We're on the hunt for a dynamic Account Manager who thrives on building and nurturing relationships. If you've got the background, creativity, and enthusiasm to help our clients maximize their travel budgets while minimizing the time and resources they spend managing it, you might be the perfect fit!

As an Account Manager, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

In this role you will be responsible for a portfolio of accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

Please note, this role is supporting our AmTrav product and customers, not the Perk platform

What you will do:

- Own a portfolio of Longtail customers and develop a high level of customer engagement with your contact and key decision makers within your accounts

- Gain a deep understanding of your customers' business and be able to leverage this information to ensure that the customer maximizes their usage of AmTrav

- Identify growth opportunities and develop your portfolio by adding new business opportunities

- Leverage data analytics to provide clients with business reviews, reports and presentations to senior stakeholders

- Be an expert on the portfolio of AmTrav products to meet & exceed quarterly targets of Up / Cross-selling

- Develop strong relationships with your clients that will shape their business travel programs

- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions

- Act as a key contact between the internal AmTrav teams and the Account Management Team, to ensure clear cross team communication

- Effectively prioritize your time to maximize impact in key business areas

What you need to have:

- 2+ years in a professional client relationship role

- Outstanding presentation & communication skills and the ability to build deep relationships

- Great prioritization and time management skills

- Result oriented mindset while keeping customer satisfaction as your top priority

- Great ability to analyze and translate data for your customers

On top of that, you will only be the right candidate if you are:

- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology

- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains

- Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around

- You seek feedback early and often and are open to both give and taking constructive and direct criticism

What do we offer?

- Receive competitive compensation and equity ownership in Perk

- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

- Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub's gym subscription from your start date

- Rest assured that you're covered by life and disability policies