Head of People Operations

ABOUT US

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.

Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

ABOUT THE ROLE

LangChain is scaling fast. Our People function is lean by design and high-leverage by necessity. We don't run People Ops the way most companies do. We build operational systems that compound, automate the sludge, and keep the team focused on work that actually moves the company forward.

We're looking for a Head of People Operations to own the People Ops function end-to-end. This is the person who architects and runs the infrastructure every employee relies on: compliance, HRIS, benefits, leave programs, global employment, policy, and the automations that make all of it work without constant manual intervention.

You'll report to the VP of People. You'll have real scope and real authority. As we scale, you'll build a small team of ops coordinators under you. What you won't have is a 20-person HR function to route through. This is a build role.

LOCATION/CITY:

San Francisco, CA; New York, NY; open to remote

RESPONSIBILITIES:

- Own People Ops end-to-end. You are the accountable operator for HRIS integrity, benefits administration, leave and accommodations management, compliance, and onboarding and offboarding programs. The function runs because you built it to.

- Build and maintain LangChain's compliance layer. US multi-state requirements, global employment law, contractor vs. FTE classification, immigration case coordination, and audit readiness across I-9, ERISA Wrap, and Flex Plan. You're the internal expert and the escalation point, and you partner with outside employment counsel when it calls for it.

- Own Rippling as the system of record. Workflow configuration, data integrity, onboarding and offboarding automation, payroll coordination. You don't just use the tool - you build it.

- Lead global employment operations. Manage EoR provider relationships, coordinate international contractor agreements, and build scalable infrastructure for hiring across geographies including the US, UK, EU, and beyond. You understand the compliance nuance across regions, not just one.

- Architect and govern People policies. Own the employee handbook, leave frameworks (medical, parental, personal), STD/LTD administration, outside activity and IP-adjacent policies, and the compliance governance behind them. You'll own the mechanics and logistics of our benefits programs long-term, including STD/LTD setup and ongoing vendor management.

- Build People Ops automations and workflows. You've shipped automations yourself. You have opinions on what should be automated in the People function. You'll define the roadmap, build where you can, and partner with Talent Ops on execution where scopes intersect.

- Own employee relations and accommodations. Handle ER matters with appropriate confidentiality, consistency, and documentation. Own the accommodations process end-to-end. You know when to resolve internally, when to escalate, and when to loop in counsel.

- Contribute to People data and reporting. Own headcount data integrity in Rippling and contribute to the People analytics layer: turnover reporting, onboarding metrics, and the operational data that informs People strategy.

- Evaluate and govern AI tools used in People Ops. As we deploy AI-assisted workflows across the function - from onboarding automation to compliance tooling - you'll be the operational owner who assesses accuracy, data handling, fairness, and auditability. You bring a thoughtful lens to where AI adds leverage and where human judgment is non-negotiable.

- Support SOC2 and audit readiness. Serve as the People Ops owner for SOC2 and related compliance audits - documenting people-related controls, ensuring they're tested, and