Wonderful - Forward Deployed Engineer

Forward Deployed Engineer (FDE)

This position requires to be based in CDMX - Mexico city

ABOUT Wonderful

Wonderful https://www.wonderful.ai/ enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

ROLE OVERVIEW

As a Forward Deployed Engineer (FDE) at Wonderful, you'll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes.

You'll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You'll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.

This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.

WHAT YOU'LL DO

- Partner with customers to understand operational challenges and success criteria

- Translate open-ended problems into clear technical designs and implementations

- Build AI agents that integrate with customer systems and perform real tasks

- Own deployments, including reliability, performance, and continuous improvement

- Test with real data, measure outcomes, and iterate based on results

- Collaborate with Product & Engineering to ship high-quality solutions

- Contribute to tools, documentation, and best practices that scale customer delivery

WHAT WE'RE LOOKING FOR

- 5+ years of experience in software engineering or technical problem-solving roles

- Strong fundamentals in software design, system thinking

- Experience working across systems, integrations, and data flows

- Comfort working directly with customers and owning ambiguous problems

- Clear communication skills and a strong ownership mindset

- Curiosity and interest in building AI-powered systems that work in practice

NICE TO HAVE

- Experience in forward-deployed, solutions engineering, or customer-facing roles

- Exposure to AI agents, automation, or conversational systems

- Experience operating and improving production systems