Senior IT Engineer

Taktile empowers financial institutions to transform into truly AI-native organizations. We're growing rapidly with enterprise customers across banks and insurance companies, and we're looking for an IT Engineer in New York.

ABOUT THE ROLE

Join our rapidly growing, distributed SaaS company as our Internal IT Specialist. You'll be the key owner of ensuring our global, distributed team is equipped, secure, and operating smoothly. You'll manage user access, role-based permissions, Mobile Device Management (MDM), and maintain our hardware assets (laptops, monitors, peripherals).

WHAT YOU'LL DO

• On-boarding and Off-boarding:

• Manage comprehensive on-boarding and off-boarding processes, including user access provisioning (GSuite, core tools) and removal.

• Provide technical support to new hires during on-boarding.

• Asset Management:

• Maintain accurate records of laptops and other IT assets across all locations.

• Handle hardware procurement, support, warranty claims, and lifecycle management.

• Configure and maintain Mobile Device Management (MDM) solutions (e.g., Jamf).

• Ensure appropriate software deployment and updates on company devices.

• Access Management:

• Troubleshoot and resolve access management issues, including password management solutions (e.g., 1Password).

• Oversee seat/license management and general setup for company tools.

• Manage cost tracking, invoicing, and attribution related to IT services and tools.

• Organizational Security:

• Complete and oversee security compliance tasks (e.g., Vanta requirements).

• Participate in quarterly access reviews and drive corrective actions.

• Implement and maintain organizational security practices, including firewall management and end-user device security.

• HR Support:

• Assist HR in setting up new vendors, tools, and integrations.

• Collaborate closely with HR to align IT policies and practices with organizational guidelines.

• Office Management:

• Ensure robust WiFi, conferencing, and general IT infrastructure setup across offices.

• Implement and manage office security measures, such as visitor logging systems.

REQUIREMENTS

• 5+ years experience in IT support or administration.

• Familiarity with MDM tools (e.g. Iru/Kandji).

• Experience managing identity and access systems (Okta, Google Workspace, Azure AD).

• Strong understanding of IT security, especially in distributed team environments.

• Proficiency in troubleshooting hardware and software issues, particularly macOS.

• Basic knowledge of networking principles including WiFi setup, VPNs, and general end-user connectivity.

• Excellent communication and interpersonal skills.

OUR OFFER

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.

• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.

• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.

• Receive a top-of-market equity and cash compensation package.

• Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.

• Receive a new Apple MacBook Pro, as well as meaningful home office set-up.

OUR STANCE

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.

• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.

About Us

Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions - approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Pau