Customer Service Representative Full time

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we're looking for a Customer Service Representative to start immediately!

Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.

Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.

Key Specific Tasks VA will do:

Managing workflows and tasks in CRM (Dubsado)

Email communication and customer service

Invoicing and bookings management

Tools/Software to use:

Dubsado (CRM system) - must have experience or ability to learn quickly

Slack - for communication

Asana - for task management

Qualifications:

- At least 3 years of proven experience as Customer Service Representative assisting international clients

- Excellent English communication skills, both written and verbal

- Impeccable interpersonal skills

- Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP

- Experience with word-processing software and spreadsheets (e.g. MS Office)

- Knowledge of online calendars and scheduling (e.g. Google Calendar)

- Excellent phone, email, and instant messaging communication skills

- Tech Savvy

- Proactive attitude

- Able to work on a graveyard shift

Technical Requirements:

- USB Headset with Noise Cancellation feature

- Working Webcam

- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

- Main Internet Service Speed: at least 25 Mbps wired connection

- Backup Internet Service Speed: at least 10 Mbps

Benefits:

- Job Security and Stability

- Paid Training

- Inclusive Culture

- Upskilling Opportunities

- 100% Work-From-Home

- Exceptionally Supportive Team

- Opportunities for Career Growth

- Fun Work Environment

- Holiday & Overtime Pay

Schedule: 9am-6pm EST (full time)

Location: This is a remote, PH-based job

Salary Package: PHP 38,000/month

Please note:

- Only qualified candidates will be invited to take the assessment & scheduled for an interview.