Change Oversight & Third Party Operations Manager

BUILDING THE FUTURE OF OPEN FINANCE

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work.

THE TEAM

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

As the global crypto market transforms under the Markets in Crypto-Assets Regulation (MiCAR) and many more regulatory frameworks, Kraken is building the blueprint for how a global exchange scales compliantly - while unlocking new growth across products, markets, and partnerships.

THE OPPORTUNITY

Change Oversight and Change Management

- Support the ongoing development, implementation, and operation of Kraken's IT General Control ("ITGC") oversight and technology governance framework across regulated entities and core operational environments.

- Partner with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, assess, and manage risks arising from system, infrastructure, process, or data changes impacting regulatory or operational control environments.

- Support the operation and continuous enhancement of governance processes relating to:

- IT general controls;

- technology change management;

- operational resilience;

- implementation readiness;

- testing and validation;

- and post-implementation oversight.

- Assist in the development and maintenance of policies, procedures, workflows, standards, and governance documentation supporting operational risk management and technology governance activities.

- Support the maintenance and refinement of critical systems inventories, regulatory-critical datasets, data dependencies, and associated governance artefacts.

- Review and analyse the effectiveness of IT general controls, testing standards, implementation readiness controls, and post-implementation validation processes across operational and regulatory control environments.

- Support the execution and review of post-implementation validation activities and assist in the investigation, escalation, and remediation of identified control issues, operational incidents, or reconciliation variances.

- Assist in the development and operationalisation of workflow tooling, data governance controls, and technology-enabled oversight processes designed to support scalable governance and operational risk management.

- Help develop and implement performance metrics supporting the monitoring, reporting, escalation, and management of technology and operational risks.

- Work with second line of defence teams to support the development and maintenance of a consistent framework for identifying, measuring, mitigating, monitoring, and managing technology and operational risks.

- Support the embedding of a strong risk culture across operational and technology functions, where effective risk management forms part of day-to-day decision making and operational processes.

- Work with Internal Audit, Compliance, Risk, Finance, Engineering, Data, and external assurance providers to support periodic reviews of operational processes and IT general controls, including testing, validation, evidence gathering, and reporting activities.

- Assist in the preparation of governance reporting, management information, committee materials, audit evidence, and regulatory submissions relating to technology governance and operational control frameworks.

- Support liaison and co-ordination between Kraken's regulated entities and Group functions in relation to technology change, operational dependencies, governance processes, audit activities, and remediation initiatives.

- Support adherence to enterprise risk management frameworks and IT-related policies, standards, and procedures.

Third Party Management

- Proactively partner with business stakeholders and suppliers throughout contract negotiations, developing negotiation strategies, fallback positions, and acceptable commercial terms while establishing key performance benchmarks to measure contractual success.

- Lead and coordinate the contract review process across internal stakeholders, engaging legal and subject matter experts as needed to ensure timely execution and compliance.

- Support supplier rationalization initiatives to optimize the vendor portfolio, driving cost savings, supply continuity, quality improvements, innovation, and increased vendor value.

- Analyze business requirements and develo