IT Team Leader

ABOUT MOTORWAY

Motorway is the UK's fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world's leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role:

As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

- Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

- Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.

- Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.

- Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.

- Take initiative to continuously explore, learn, and develop your technical skills and experience.

- Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.

- Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.

- Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions

Requirements:

- 3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.

- A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.

- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.

- Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:

- Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.

- Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA).

- A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.

- A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

- Networking knowledge advantageous but not essential