Health Coach
Job description
Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren't working - over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in one billion people.
As a Health Coach at Virta you'll work directly with Virta members to support weight loss and reverse metabolic disease. We're looking for enthusiastic, highly motivated individuals to join our top-notch, mission-driven team. If that sounds like your dream job, we'd love to tell you more about it!
RESPONSIBILITIES
- Provide evidence based nutrition and behavior change coaching, with an emphasis on stages of change, to help members implement dietary changes and connect the dots between food choices and outcomes (biomarkers).
- Ensure high quality interactions to support members with personalized nutritional guidance primarily through chat-based coaching (nutritional ketosis via personalized carbohydrate intake with lifestyle changes that focus on sustainability) to achieve improved metabolic health, including weight loss, through member engagement.
- Empathize, connect, and partner with members to ensure personal success and sustainability.
- Keep members engaged, successful, and contribute to member retention by using various counseling techniques including, but not limited to, motivational interviewing and member-centered goal setting.
- Follow key clinical workflows, processes and effectively document member interactions, outreach, and progress.
- Collaborate with Virta Providers and other members of the care team to deliver a seamless and personalized experience to ensure member safety and success.
- Uphold company values and maintain a strong team dynamic including sharing your specific expertise and skills with your teammates.
- Comfortable with a fast-paced, constantly evolving environment and ability to adapt to changes and new information quickly.
90 DAY PLAN
Within your first 90 days at Virta, we expect you will do the following:
- Complete onboarding training to gain proficiency in navigating tools and resources, understanding the fundamentals of Virta's approach for improving metabolic health, mastering member onboarding and engagement strategies, and effectively applying behavior change coaching techniques to drive member success.
- Starting working with your own Virta members, including conducting member onboarding calls and day to day member care.
- Learn the various platforms and tools needed to perform your day to day job.
- Learn and understand what key performance indicators (KPIs) are used to track health coach performance and how your day to day work impacts those metrics.
- Actively contribute to team culture, learning, and overall process improvements by providing regular continuous feedback.
- Take time to connect with and proactively get to know fellow Virtans; various leaders/teammates/teams/roles. Learn, adopt, support, and help live out the Virtan Values.
MUST-HAVES
- 2 years of experience working with patients directly to create plans and set goals; including but not limited to outpatient nutrition counseling, motivational interviewing, community health, weight loss and/or bariatric centers, using and/or implementing various behavior change techniques, chronic condition/metabolic health coaching, health counseling, mental health counseling, etc
- Chronic condition/metabolic health coaching experience OR recent completion of a coaching program, ideally NBHWC or ICF.
- Associate's, Bachelor's or advanced degree in a health, behavioral health or other related field.
- Strong technological literacy: ability to safely, responsibly, and effectively use various digital platforms to provide remote care for patients and communicate with teammates (includes texting, phone calls, video chats, instant messaging, Google Suite applications, Slack, Zoom, and strong typing skills)
- High EQ and empathy with the ability to work with different personalities through times of change. Willing to ask for help and lean on teammates for support when needed.
- Highly motivated, strong organizational skills, and an attention to detail to support your day to day workflow and help you stay on track during frequent and rapid iteration.
- Passionate about working directly with members in the metabolic health space and willing to help others as a frontline care provider.
- Critical Thinking and Problem Solving: Demonstrates critic