🌐 Senior Care Ops

HEALTH CAN'T WAIT.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

🐼 WHO WE ARE

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 1M users , and have reached 770M+ in ARR.

Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 HOW WE DO IT ?

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as:

🎯 What drives us - We're obsessed with helping members live healthier

- Mission is the Boss: long-term thinking, mission above all else

- Member & customer-led: obsessed with solving problems and delighting users

🏆 How we build excellence - We hire the best and empower them to succeed

- Champions of excellence: extremely high standards and talent density

- Distributed ownership: everyone owns their decisions and results

- Radically transparent: all information accessible, written-first, async decisions

🤝 How we grow together - We improve through honest feedback and bold thinking

- Optimistic alchemy: optimists who collaborate with genuine care

- Empathetic challengers: direct, caring feedback to help each other grow

- Bold contrarians: think differently, try new approaches

⚡ How we move fast - We fight complexity and focus on what matters

- Disciplined execution: decisive action with compounding focus

- Fight for simplicity: high-impact processes, smart frugality

🚀 WHY JOIN CARE OPS NOW IN 2026? 🚀

You might look at Alan's Care team today - managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations - and ask: "It works, so why join now?"

Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry.

Here is why this is the moment to join.

- People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership - empowered Crew Leads, strong deputies, and Guillaume Poirier https://www.linkedin.com/in/guillaume-p-34602923/ as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility.

- Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand-in-hand with solid external partners in France and Spain.

- Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark).

We are pushing to create an organization capable of absorbing 3 million members with a lean team of Care Experts. To do this, we need to solve problems no one else has solved:

- AI & Quality at Scale: We haven't yet fully engaged our partners to deliver high-quality, AI-powered service at scale.

- Productivity: We are still resource-intensive. We know AI is the lever to crack the productivity of both our internal experts and external agents, and we are testing it - but we need to master it.

- The Automation Glass Ceiling: We have hit 40%, but we need to break through to the next