IT Support Engineer

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants.

We're building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant's website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We're starting by helping independent restaurants succeed online.

But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants - we'll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Read our Series C memo here → https://www.owner.com/c

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website.

More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We'll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we are looking for you

We're looking for an IT Support Engineer to own the end-to-end technology experience across our San Francisco office, executive team, and warehouse operations. You'll be responsible for ensuring our devices, networks, conference rooms, and operational systems are reliable, secure, and ready to scale. Beyond day-to-day support, you'll build the processes, automation, documentation, and infrastructure that allow a fast-growing company to operate efficiently as we expand. The right person is equally comfortable troubleshooting a critical issue in real time, supporting an executive before an important meeting, and designing scalable systems that eliminate entire categories of future problems.

*This role is based in San Francisco on a hybrid schedule (min. three days in our San Francisco Presidio office per week, with regular hands-on time at our South San Francisco warehouse (1-2 days per week), and travel to merchant sites as the work demands.

The impact you will have

- Be the IT backbone of our San Francisco office. You'll be the person employees and execs rely on to make technology invisible - fast hardware, reliable WiFi, and conference rooms that just work, every time.

- Enable exec and leadership effectiveness. You'll provide white-glove device and AV support to our leadership team, making sure no board meeting, investor call, or all-hands is ever derailed by tech.

- Build the systems that scale us. We're growing fast. You won't just fix tickets - you'll build the asset management, onboarding, and network infrastructure playbooks that work at several times our current headcount.

- Own our warehouse team's IT stack. Scanners, terminals, printers - the physical systems that keep our operations running will be yours to keep online, documented, and resilient.

Who you'll work with

- Every team at Owner. IT is one of the most cross-functional roles in the company - you'll support everyone from SDRs on their first day to engineers debugging production issues, and you'll be a trusted partner to all of them.

- Security and Platform teams. You'll work closely with Security and Platform to ensure our endpoint posture, MDM configuration, and SaaS access controls are tight and scalable - not just functional.

What we're looking for

- Strong macOS fluency is a must, with solid working knowledge of iOS and ideally some exposure to ChromeOS and Android. You've managed device fleets end-to-end - MDM enrollment, imaging, asset tracking - and you keep things clean and documented without being asked.

- You're comfortable with networking fundamentals: configuring APs, troubleshooting connectivity issues, and handling basic VLAN and WiFi work witho