SA/AVP, Strategy & Transformation Specialist, Regional COO Office, Group CSH

Business Function Group Customer Service Hub aims to deliver exceptional service outcomes for DBS' >18 million customers, fulfilling the servicing needs of our consumer, wealth, and corporate customer bases through a unified operating model across all 6 core markets. Our human workforce is augmented with cutting-edge GenAI and Agentic AI capabilities, which are constantly evolving to improve both customer and employee journeys. This role will help to drive the strategic planning and transformat...