HQ - Junior IT Helpdesk Engineer

About the role

This position involves providing essential IT support to ensure employees have the necessary tools and guidance for secure and efficient work. You will address daily IT issues and manage crucial infrastructure elements. This role is ideal for a proactive individual ready to join a fast-paced team.

Key facts

What you'll do

• Respond to and resolve Helpdesk tickets from employees.
• Provide IT support for office infrastructure, including WiFi and network connectivity.
• Manage company devices using WorkspaceOne.
• Oversee endpoint security through Carbon Black.
• Handle the onboarding and offboarding processes for users.
• Prepare new laptops with standard images and securely wipe retired devices.
• Maintain accurate records of IT assets.
• Work with the global team to improve operating procedures and user experience.

Requirements

• Prior experience in helpdesk and desktop support.
• Ambitious, driven, and capable of prioritizing tasks under pressure.
• Good automation skills or actively developing them.
• Excellent communication abilities for all stakeholders.
• Knowledge of Local Area Networking, including WiFi and associated security principles.
• Experience managing connectivity in small sites, including firewalls, switches, and access points.
• Some experience supporting applications such as Okta, Google Workspace, Tempworks, or other Applicant Tracking Systems (ATS).
• Enthusiastic about technology and adaptable to changes.
• Strong documentation skills.

Skills & tools

• WorkspaceOne
• Carbon Black
• Okta
• Google Workspace
• Tempworks (or other ATS)
• WiFi
• Firewalls
• Switches
• Access Points

Practical notes

Jobandtalent is an Equal Opportunity Employer and welcomes applications from all qualified individuals.