TeamCity Customer Success Engineer
JetBrainsNetherlands4w ago
SalesCustomer SuccessEngineeringremotecurated-jd
Job description
TeamCity Customer Success Engineer at JetBrains.
About the role
You will serve as a technical advisor for organizations using TeamCity, our CI/CD platform. This role involves guiding engineering teams through architectural decisions and ensuring they maximize the value of our software within their infrastructure.
Key facts
What you'll do
- Manage a portfolio of accounts, acting as the primary technical contact for growth and product updates.
- Assist customers with CI/CD architecture design and organizational transitions.
- Conduct discovery sessions to identify workflow bottlenecks and suggest product optimizations.
- Track account health, adoption metrics, and renewal outcomes.
- Act as a liaison between users and internal product teams to validate new features and provide feedback.
- Resolve customer escalations by balancing internal product capabilities with user needs.
- Partner with Sales to create and execute long-term account expansion strategies.
- Travel internationally approximately 20% of the time for client visits and industry conferences.
Requirements
- Professional experience in technical customer success, solution engineering, or technical consulting.
- Practical background in DevOps, CI/CD systems, cloud infrastructure, containerization, and source control.
- Experience in software development, QA, release automation, or system administration.
- Familiarity with the application of AI and LLMs within software development processes.
- Professional fluency in English for presentations, demos, and roadmap discussions.
- Ability to travel internationally.
Skills & tools
- CI/CD pipelines
- Cloud infrastructure
- Containerized environments
- Source control platforms
- AI/LLM integration knowledge
Practical notes
JetBrains provides a competitive base salary, flexible work schedules, and additional time off. Benefits include relocation support, professional development funding for conferences and courses, on-site meal options, and fitness stipends. Specific benefits may vary by office location. We are an equal opportunity employer.