TeamCity Customer Success Engineer (Post-sales)

About the role

You will serve as a technical advisor for enterprise clients using our CI/CD platform, helping them optimize their infrastructure and development workflows. This position involves managing account relationships, bridging the gap between user feedback and our internal product teams, and ensuring long-term success for our customers.

Key facts

What you'll do

• Manage a portfolio of accounts by providing proactive support and keeping clients informed on product updates.
• Assist customers with architecture design and guide them through technical or organizational transitions.
• Conduct discovery calls to identify potential issues, suggest optimizations, and gather feature requests.
• Track account health, adoption metrics, and renewal outcomes.
• Collaborate with Sales to define and execute account expansion strategies.
• Act as a liaison between users and product teams to validate new ideas and relay technical feedback.
• Resolve customer escalations while balancing internal product constraints.
• Travel internationally approximately 20% of the time for customer visits and industry conferences.

Requirements

• Proven professional background in technical customer success, solution engineering, or technical consulting.
• Hands-on experience with DevOps practices, CI/CD systems, source control, cloud infrastructure, and containerized environments.
• Practical experience in software development, QA, system administration, or release automation.
• Familiarity with AI and LLM applications within the context of software development.
• Professional fluency in English with the ability to lead remote and in-person presentations.
• Ability to travel internationally as required.

Skills & tools

• TeamCity
• CI/CD pipelines
• Cloud infrastructure
• Containerization
• AI/LLM integration

Practical notes

• This role is eligible for additional compensation such as annual bonuses or incentive programs.
• JetBrains is an equal opportunity employer committed to an inclusive workplace.
• Applications are processed according to the company recruitment privacy policy.