Senior Account Manager

About the role

Jellyfish is seeking a Senior Account Manager to oversee enterprise-level client relationships within our digital marketing agency. You will report to an Account Director and act as the primary point of contact for complex accounts, coordinating our media, analytics, and technology services to drive client results.

Key facts

What you'll do

• Manage day-to-day relationships with enterprise clients, including senior and operational stakeholders.
• Develop and execute account plans focused on growth, retention, and risk management.
• Translate client business objectives into actionable strategies and coordinate internal teams to deliver solutions.
• Lead contract renewals, scope development, and commercial negotiations.
• Oversee monthly revenue forecasting, pipeline visibility, and financial reporting.
• Identify delivery or relationship risks and implement mitigation plans.
• Maintain client documentation, including playbooks and meeting records.
• Collaborate with paid media and martech specialists to ensure integrated service delivery.

Requirements

• 5+ years of experience managing large, complex accounts and building stakeholder relationships at executive levels.
• Demonstrated ability to lead cross-functional teams and drive commercial outcomes.
• Strong knowledge of paid media planning, activation, and measurement.
• Experience managing commercial data, forecasting, and pipelines in CRM systems like Salesforce.
• Ability to synthesize complex information into clear recommendations for diverse audiences.
• High level of accountability, self-motivation, and attention to detail.

Nice to have

• Proficiency with Google Marketing Platform tools such as DV360, CM360, or SA360.
• Experience with digital analytics, attribution frameworks, and Google Analytics 4.

Skills & tools

• Paid media strategy
• Digital analytics and measurement
• Commercial forecasting and CRM management
• Stakeholder and account management
• Strategic problem-solving

Practical notes

• Compensation includes eligibility for a discretionary annual bonus scheme.
• This role offers a hybrid work model allowing for up to 60% remote work.
• Flexible working hours are available between 8am and 6:30pm.
• Benefits include 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers, plus a 1000 currency equivalent allowance for returning primary caregivers.
• Please submit your resume in English.
• Be aware of fraudulent recruitment activity; verify any job offers by contacting talentacquisition@jellyfish.com.