Janvi Vijan

Supported the execution of seasonal luxury campaigns, product launches, and client engagement initiatives within Max Mara Group.
Collaborated with merchandising, visual merchandising, and retail teams to ensure consistent brand storytelling and premium customer experiences.
Managed sales operations and inventory coordination to support commercial objectives and optimise product availability.
Built strong relationships with HNI clients through personalised clienteling and luxury service, contributing to customer retention and repeat purchases.
Gained hands-on exposure to luxury consumer behaviour, premium retail strategy, and brand execution within one of the world's leading luxury department stores.

Drove a 33% increase in monthly orders by shaping brand and merchandising strategies that increased average order value through strategic luxury sourcing.
Built and managed Luxury Pop's social media strategy and content calendar, strengthening audience engagement, website traffic, and overall digital visibility.
Conceptualised educational and trend-led short-form videos across Instagram Reels and YouTube Shorts, translating luxury market insights into engaging content.
Led influencer partnerships, campaign planning, and content shoots to expand brand awareness and support customer acquisition.
Analysed customer behaviour, product performance, and luxury market trends to inform merchandising, sourcing, and campaign decisions.
Collaborated with creative, sourcing, and marketing teams to deliver integrated campaigns and a cohesive luxury brand experience across digital touchpoints.

Executed visual merchandising strategies aligned with seasonal campaigns to enhance product discovery and the in-store customer experience.
Curated trend-led product displays that reinforced brand storytelling and elevated the presentation of new collections.
Supported the rollout of marketing promotions and seasonal launches, ensuring consistency with brand guidelines and campaign objectives.
Collaborated with the retail team to deliver engaging customer experiences while gaining insight into consumer behaviour and purchasing decisions.
Developed a strong understanding of product curation, campaign execution, and luxury-inspired retail merchandising within a fast-paced environment.

Collaborated with retail teams and the NET-A-PORTER e-commerce channel to deliver a seamless omnichannel luxury customer experience.
Coordinated inventory, order fulfilment, and customer communications across Harrods and NET-A-PORTER, ensuring premium service standards and operational efficiency.
Partnered with cross-functional teams to maintain brand consistency across physical retail and digital customer touchpoints.
Supported clienteling initiatives and gained insights into luxury consumer behaviour, omnichannel retail, and premium customer journeys.
Contributed to operational excellence by supporting stock management, fulfilment, and customer experience for both in-store and online luxury sales.