Jamon Neal
Detail-oriented and technically skilled U.S. Navy veteran with experience in IT support, content creation, and operations.
Adept at troubleshooting hardware and software issues, providing exceptional customer service, and managing digital content. Seeking a remote IT Help Desk role to leverage technical expertise, problem-solving skills, and a strong ability to support end-users in a fast-paced environment.
Experience
Aviation Boatswain’s Mate Handler (ABH)
United States Navy
Gained hands-on experience with technical equipment and operational troubleshooting. Maintained detailed logs and reports, ensuring compliance with safety and operational protocols. Developed strong problem-solving and team collaboration skills in high-pressure environments.
IT Support & Content Editor
Nevahlost
Provided technical support for digital platforms, troubleshooting software and connectivity. Assisted users in resolving technical problems through remote and in-person support. Managed content editing and digital asset organization using various software tools.
Assistant Manager
Journeys
Provided IT troubleshooting for store POS systems and software issues. Managed inventory systems and ensured data accuracy in digital tracking tools. Trained employees on internal systems and customer service best practices.
Panelist
Twitch Con
Spoke on topics related to content creation, digital platforms, and technology tools. Provided insights into streaming technology and troubleshooting common software issues.
Content Editing
NFL
Edited and curated digital content, ensuring accuracy and seamless technical performance. Utilized various media software tools and troubleshooting techniques.
Marketing & IT Support
12Live
Managed digital marketing campaigns, troubleshooting technical issues on online platforms. Provided IT support for remote collaboration tools, assisting team members with system issues.