Ismail Idnaceur
Customer-focused professional with 3+ years of combined experience in customer service, administrative support and financial transactions. Strong English communication skills and a calm, professional approach to customer requests, complaints and problem solving.
Comfortable with CRM systems, data entry, documentation and Microsoft Office. Familiar with financial markets and trading, bringing useful financial awareness while maintaining a customer-service focus.
Experience
Customer Service & Financial Transactions
CASH PLUS
Casablanca, Morocco
Assisted customers with financial transactions, account-related requests and service inquiries. Resolved customer issues and complaints while providing clear and accurate information. Processed payments and money transfers with attention to accuracy and confidentiality. Maintained professional customer relationships and escalated complex cases when required.
Customer Service & Sales Support
LOCAL BOOKSTORE
Casablanca, Morocco
Assisted customers in finding books and educational materials and answered product questions. Processed sales transactions and maintained accurate records. Supported inventory organization and maintained positive customer relationships.
Education
Had Soualem
Baccalaureate (High School Diploma)
Skills
English Communication (C1)CRMData EntryDocumentationExcelPowerPointTeamworkProfessionalismFinancial Markets Awareness
FINANCIAL MARKETS & TRADING
Additional Knowledge
Practical familiarity with trading platforms, market terminology and basic risk management. Experience following financial markets with a disciplined and analytical approach.
EDUCATION & LANGUAGES
Baccalaureate (High School Diploma)
Had Soualem, Morocco
Arabic: Native, English: C1, French: Basic