Manager, Adoption Strategy

About the role

This role involves leading a team of Adoption Strategists focused on increasing platform usage for enterprise clients. You will guide your team, refine their methods, and occasionally engage directly with key accounts. Your primary focus will be on team performance, growth, and consistent delivery.

Key facts

What you'll do

• Supervise, mentor, and develop a team of Adoption Strategists, setting individual objectives and conducting performance reviews.
• Create and improve team playbooks, client engagement strategies, and best practices for client onboarding and change management.
• Provide direct support for the team's most valuable or technically complex accounts, assisting with use case definition, building technical champions, and executing proof-of-concept projects.
• Take ownership of team-level performance metrics, including win rate, adoption results, services revenue, time to value, contribution to renewals and expansions, and overall engagement quality.
• Collaborate with leadership in Sales, Product, and Engineering to represent the team in strategic partnerships and escalations.
• Manage hiring, onboarding, and headcount planning for the team as client needs grow.
• Report team performance and capacity to practice leadership, highlighting potential risks and resource requirements.

Requirements

• Bachelor's degree in business, computer science, or a related field.
• 6 to 9 years of experience in AI/technical consulting, solutions architecture, or customer success.
• 1 to 3 years of direct people management experience.
• Practical experience with at least one enterprise AI platform (e.g., Salesforce Agentforce, Moveworks, Copilot).
• Proven ability to establish team processes and scale a practice during growth periods.
• Strong communication skills for interacting with executives during critical client and internal situations.

Practical notes

• Comprehensive health coverage for employees (medical, dental, vision) and 75% for dependents, with upgrade options.
• Generous leave policies, including gender-neutral parental leave and compassionate leave.
• Family formation support through Maven.
• Flexible paid time off.
• Monthly stipends for wellbeing, hybrid work, and mobile phone use (if applicable).
• Mental health support via Modern Health, offering therapy, coaching, and digital tools.
• Pre-tax commuter benefits for US employees.
• 401(k) plan with Fidelity, including employer match for US employees.
• Regular team events.
• Ironclad considers qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.