Idara Bassey

Landmark Africa is a leading integrated real estate and lifestyle group managing premium retail, hospitality, and event spaces in Lagos. • Served as primary point of contact for property, event, and service inquiries across phone, email, and in-person channels, achieving a 90%+ first-contact resolution rate. • Streamlined complaint-handling workflows, reducing average resolution time by 25% and improving overall customer satisfaction scores. • Managed retail vendors, ensuring uninterrupted day-to-day operations while providing ongoing support to them. • Promoted and supported the leasing of retail spaces, contributing to increased occupancy rates and revenue growth. • Maintained and distributed accurate company communications and information updates across all departments. • Provided overall leadership, supervision, and coordination of team activities and task execution. • Developed, managed, and adjusted workforce rota scheduling to ensure adequate coverage and operational efficiency. • Conducted regular operational audits to ensure adherence to processes, service standards, and quality expectations. • Tracked overall team performance, escalating operational gaps where necessary. • Served as the central point of alignment across functions to ensure cohesive progress toward set objectives. • Coordinated training programs for all customer service representatives.

Zephans & Co. is a premium Nigerian fashion and lifestyle retail brand operating stores in Lagos and Abuja. • Consistently exceeded monthly sales targets by 15–20%, generating an average revenue increase of n 1 M–n 2 M per quarter across both store locations. • Resolved 95% of customer complaints within 24 hours, driving measurable improvements in customer retention and repeat purchase rates. • Processed 150+ weekly transactions (sales, returns, and vouchers) across Lagos and Abuja stores with 100% accuracy, eliminating errors and reducing chargebacks. • Managed daily facility operations for a store serving 100+ customers, ensuring all resources were operational and business-ready. • Coordinated 5+ major company events including fashion show exhibitions — overseeing setup, backstage operations, and model coordination. • Maintained and reconciled financial records with zero discrepancies, enhancing expense tracking and budget reporting accuracy. • Built and nurtured long-term client relationships, increasing repeat business by 30% and strengthening overall brand loyalty.

Gibet is a sports betting and entertainment company. • Managed incoming and outgoing correspondence including customer service emails, ensuring timely responses across multiple departments. • Coordinated meeting schedules and interdepartmental communications, reducing scheduling conflicts and operational delays. • Supported front-office operations, contributing to improved client satisfaction and service efficiency.

Thasious International is a Lagos-based export, import, clearing, and forwarding company. • Provided executive-level administrative support to the Executive Director, Director, and PA to the CEO. • Managed scheduling, correspondence, and document preparation for senior leadership. • Organised and maintained office records, ensuring accuracy and fast retrieval of documents. • Coordinated office supplies inventory and timely replenishment to support smooth operations. • Facilitated internal communications and task coordination, improving workflow efficiency across departments.