Head of Employee Experience

About the role

This leadership position oversees the integration of Organizational Effectiveness Consulting and HR Operations into a unified Employee Experience function. You will drive a strategy focused on employee self-service, digital transformation, and operational rigor to improve organizational health and productivity. This role requires a hands-on approach to managing change and developing scalable programs for learning, engagement, and HR service delivery.

Key facts

What you'll do

• Lead and integrate the Org Effectiveness Consultants and HR Operations teams into a single department.
• Define the strategic vision for HR tools and processes, prioritizing self-service as the primary interaction model.
• Act as an advisor to executive leadership regarding culture, workforce effectiveness, and organizational health.
• Manage the enterprise learning strategy, including onboarding, leadership development, and internal mobility.
• Oversee the employee listening program, including pulse, lifecycle, and engagement surveys.
• Drive HR digital transformation, automation, and compliance across all systems and transactions.
• Utilize workforce analytics to identify trends and build actionable dashboards for executive stakeholders.

Requirements

• Minimum of 15 years of progressive HR experience, covering both consulting/enablement and operational/transactional functions.
• Minimum of 5 years of experience managing teams, including leading other leaders or senior individual contributors.
• Proven track record of leading major change initiatives that successfully implemented self-service models.
• Deep understanding of HR compliance requirements and operational risk management.
• Ability to influence stakeholders and drive adoption of new processes across an organization.

Nice to have

• Experience with HR technology ecosystems such as Absorb, Cornerstone, or Workday Learning.
• Familiarity with employee listening platforms like Culture Amp, Glint, or Qualtrics.
• Experience with AI-enabled HR technologies and workflow automation.
• Background in both HR consulting and shared services environments.
• Experience working within tech-forward or engineering-heavy organizations.

Skills & tools

• HR technology ecosystems
• Learning management systems
• Employee listening platforms
• Workflow automation
• AI-enabled HR tools
• Workforce analytics
• Change management
• Organizational design

Practical notes

• This is a full-time, on-site role.
• Benefits include medical, dental, vision, 401(k) with match, parental leave, unlimited PTO, short/long-term disability, and learning/development stipends.
• Compensation is base salary; bonuses and equity are determined separately based on individual factors.
• ID.me participates in E-Verify.
• Candidates should review the company guidelines regarding the use of AI during the application and interview process.