Account Manager, Commerce & Loyalty_Eastern USA

About the role

You will act as the primary lead for a portfolio of major commercial and retail accounts, managing both retention and growth. This senior position requires you to function as the owner of your business segment, driving expansion through strategic upsells and ensuring long-term contract health.

Key facts

What you'll do

• Manage a quota covering both renewal revenue and net new expansion revenue.
• Identify and execute opportunities to expand community verification product usage within existing accounts.
• Lead the full sales cycle for upsell opportunities, from discovery to contract finalization.
• Initiate renewal processes 180 days before expiration to prevent service gaps.
• Monitor account health to proactively mitigate churn risks related to budget or leadership changes.
• Conduct executive business reviews to demonstrate return on investment and align with client objectives.
• Serve as the primary feedback loop between retail clients and internal product development teams.

Requirements

• 5+ years of experience in account management, customer success, or sales.
• Proven track record of meeting or exceeding quotas and retention targets.
• Experience managing portfolios with annual contract values between $100k and $1m.
• Familiarity with 6 to 12 month sales cycles.
• Background in e-commerce, MarTech, or performance marketing.
• Ability to navigate complex organizational structures and procurement processes.

Nice to have

• Experience working with clients in apparel, home goods, consumer electronics, or sports and outdoors sectors.

Skills & tools

• Consultative sales and problem-solving
• Strategic account planning
• Executive-level communication and relationship management
• Analytical mindset for growth mapping

Practical notes

• Application deadline: August 15.
• Compensation includes base salary plus bonus and equity.
• Benefits include medical, dental, vision, 401(k) with match, unlimited PTO, parental leave, and various insurance options.
• The company requires in-office attendance at the specified locations.
• Candidates are expected to follow company guidelines regarding the use of AI tools during the application and interview process.