Account Manager, Commerce & Loyalty

About the role

This senior-level position manages the retention and expansion of high-value commercial and e-retailing accounts. You will act as the primary owner for a specific book of business, ensuring long-term partnerships and driving revenue growth within the Commerce & Loyalty segment.

Key facts

What you'll do

• Manage a quota covering both renewal revenue and expansion revenue.
• Identify and execute upsell opportunities for community verification products within current client portfolios.
• Lead the full sales cycle for expansions, including discovery, contract amendments, and closing.
• Oversee the renewal process starting 180 days before expiration to prevent service lapses.
• Monitor account health and usage data to mitigate churn risks.
• Conduct executive business reviews to demonstrate return on investment and align with client objectives.
• Serve as the voice of the customer to the product team to influence the development roadmap.

Requirements

• 5+ years of experience in quota-carrying account management, customer success, or sales.
• Proven track record of hitting retention and revenue targets.
• Experience managing deals with annual contract values between $100k and $1m.
• Familiarity with 6 to 12 month sales cycles.
• Deep understanding of e-commerce, MarTech, and performance marketing.
• Ability to navigate complex organizational structures and procurement processes.

Nice to have

• Experience working with clients in apparel, consumer electronics, home goods, or sports and outdoors industries.

Skills & tools

• Analytical planning for multi-year account growth.
• Consultative problem solving and time management.
• Cross-functional collaboration with marketing, solutions consulting, and customer success teams.

Practical notes

• Compensation includes base salary, sales incentives, equity, and a comprehensive benefits package.
• Benefits include medical, dental, vision, 401(k) with match, parental leave, and unlimited paid time off.
• The company participates in E-Verify.
• Candidates are expected to work on-site five days per week.