Server, Tap Room and 1741 on the Terrace

About the role

As a Server at Hotel Bethlehem, specifically in the Tap Room and 1741 on the Terrace, you will play a crucial role in delivering exceptional dining experiences to our guests. This position requires a blend of excellent customer service skills, a passion for food and beverage, and the ability to work in a fast-paced environment. You will be responsible for taking orders, serving food and drinks, and ensuring that every guest feels welcomed and valued during their visit.

Key facts

What you'll do

• Greet guests warmly upon arrival and guide them to their tables, ensuring a friendly and inviting atmosphere.
• Take accurate food and beverage orders, providing recommendations and answering any questions about the menu.
• Serve food and drinks promptly and efficiently, ensuring that all items are presented beautifully and meet our high standards.
• Monitor guest satisfaction throughout their dining experience, addressing any concerns or special requests promptly and professionally.
• Collaborate with kitchen staff to ensure timely preparation and delivery of orders, maintaining open communication to enhance service efficiency.
• Process payments accurately and handle cash transactions, ensuring compliance with hotel policies and procedures.
• Maintain cleanliness and organization of the dining area, including resetting tables and ensuring that all utensils and glassware are spotless.
• Participate in regular training sessions to stay updated on menu changes, specials, and service techniques, enhancing your knowledge and skills.
• Assist in setting up and breaking down dining areas for special events or private functions, ensuring that all details are executed flawlessly.
• Promote hotel events and specials to guests, encouraging them to take advantage of unique offerings and enhancing their overall experience.
• Uphold the hotel's standards of service excellence, contributing to a positive team environment and fostering a culture of hospitality.
• Adhere to all health and safety regulations, ensuring that food handling and service practices meet industry standards.

Requirements

• Previous experience as a server in a restaurant or hospitality setting, preferably in a fine dining environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with guests and team members.
• A passion for food and beverage, with a solid understanding of menu items and wine pairings.
• Ability to multitask and work efficiently in a fast-paced environment, managing time effectively to meet guest needs.
• Flexibility to work evenings, weekends, and holidays as required by the hotel's operational needs.
• Basic math skills for handling cash and processing transactions accurately.
• A positive attitude and a commitment to providing exceptional service to every guest.

Nice to have

• Certification in food safety or responsible alcohol service.
• Experience with point-of-sale (POS) systems and cash handling procedures.
• Knowledge of local craft beers, wines, and spirits to enhance guest recommendations.
• Previous experience in a hotel or resort setting, providing a unique understanding of the hospitality industry.

Skills & tools

• Proficient in using point-of-sale systems for order entry and payment processing.
• Strong organizational skills to manage multiple tables and guest requests efficiently.
• Excellent verbal communication skills to convey information clearly and effectively.
• Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.

Practical notes

• This is a full-time position based in Bethlehem, Pennsylvania, offering a competitive salary commensurate with experience.
• Candidates must be eligible to work in the United States and may need to provide documentation for employment verification.
• The role may require standing for extended periods and lifting items up to a certain weight, so physical stamina is important.
• Interested applicants can apply through the Hotel Bethlehem careers page at the provided URL.

META

Company: Bamboohr

Title: Server, Tap Room and 1741 on the Terrace

Listed

location: Bethlehem, Pennsylvania

Job type: Full-time