Pod Lead, Specialty Account Management

About the role

You will manage the Professional Supply Pod, a unit dedicated to the growth and operational success of our WAV and Livery fleets. This position combines direct team leadership with high-level strategy to ensure our most complex transportation services function efficiently across all markets.

Key facts

What you'll do

• Supervise a pod of 5 to 6 direct reports, including Business Development Managers and CarePartner Specialists.
• Oversee the end-to-end performance of professional supply, ensuring WAV and Livery fleets meet district ride demand.
• Develop and mentor staff, providing tactical guidance and supporting career progression.
• Create and enforce standardized operational playbooks to replace inconsistent, manual workflows.
• Handle a portfolio of high-complexity strategic partnerships directly.
• Act as the primary escalation contact for significant service issues or complex negotiations.
• Collaborate with Sales and Revenue teams to align supply acquisition with operational capacity.

Requirements

• Minimum of 5 years of experience in professional team management, including developing mid-level staff.
• Demonstrated ability to build and document scalable standard operating procedures.
• Proficiency in using AI and automation tools for data synthesis, drafting, and productivity.
• Experience managing complex, data-driven operational portfolios.
• Ability to operate as a player-coach who balances high-level strategy with hands-on problem solving.
• Strong communication skills for cross-functional leadership and stakeholder management.

Practical notes

HopSkipDrive is a Series D company with $100M in total funding. We operate as an equal opportunity employer and do not discriminate based on protected classes. Please ensure your residence is within one of the approved states listed above to be eligible for this remote role.