Sr. Manager of Enablement

About the role

Honeydew is seeking a leader to establish and scale our learning and quality infrastructure for the Care Coordination team. This role is for a builder who can create a systematic approach to onboarding, ongoing development, and performance evaluation, ensuring high-quality patient care as we grow.

Key facts

What you'll do

• Develop a comprehensive training program designed to improve information retention by 25%.
• Implement an updated quality assurance process, potentially incorporating AI tools, to accurately measure Care Coordinator performance.
• Reduce the new hire onboarding period from 6 weeks to 4 weeks while maintaining positive new hire experiences and readiness.
• Design and manage a structured onboarding academy and continuous skill development curriculum, moving towards competency-based advancement.
• Create and oversee a quality assurance framework with defined key performance indicators, ensuring audit findings lead to timely coaching.
• Collaborate with Care Coordination leadership to gather frontline feedback and identify training needs, and work with Product and Engineering to keep training materials current with evolving workflows.
• Build systems and dashboards that enable proactive identification of quality and performance issues.

Requirements

• A minimum of 5 years of experience in learning and development, quality assurance, or workforce performance leadership.
• Proven ability to construct structured programs from their initial stages.
• Experience managing or designing QA frameworks with measurable KPIs and linking training initiatives to performance results.
• Prior experience leading managers or senior individual contributors.
• Strong analytical skills and proficiency in creating or interpreting performance dashboards.

Nice to have

• Familiarity with healthcare compliance, documentation standards, and regulatory risks.
• Experience in healthcare operations, telehealth, or multi-state healthcare environments.
• Background in adult learning principles or instructional design.
• Experience partnering with product teams to develop internal solutions.
• Training in Lean, Six Sigma, or process improvement methodologies.
• Experience building certification or competency-based progression programs.
• Exposure to AI-powered learning tools or knowledge management systems.
• Experience scaling teams in rapidly growing startups, particularly in call center or support functions.

Skills & tools

• Program design and development
• Quality assurance frameworks
• Performance metrics and KPIs
• Data analysis and dashboard creation
• Cross-functional collaboration
• Change management

Practical notes

• This is a fully remote position.
• Honeydew offers competitive pay, equity, and health benefits.