Customer Success Manager, Brand & Media Analytics

About the role

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title| Customer Success Manager, Brand & Media Analytics Location | Columbia, Maryland (On-Site) Time Zone | Eastern Time (EST/EDT) Role Overview: We are seeking a client-focused Client Success Manager to support organizations using an AI-powered platform that helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This role is ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams. The listing location is Columbia

Maryland.

Key facts

What you'll do

• Onboard new clients and guide them through platform setup, dashboards, and alerting tools
• Help clients interpret narrative and social listening data to inform their communications strategy
• Build and deliver client-facing reports summarizing platform insights and emerging trends
• Serve as the primary point of contact for client questions, training, and ongoing support
• Manage renewals and identify opportunities to expand client engagement with the platform
• Relay client feedback internally to support product improvements
• Collaborate with internal teams to ensure a smooth, high-touch client experience
• Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
• Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
• Strong written and verbal communication skills with a polished, client-facing style
• Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)
• Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)

Requirements

• Onboard new clients and guide them through platform setup, dashboards, and alerting tools
• Help clients interpret narrative and social listening data to inform their communications strategy
• Build and deliver client-facing reports summarizing platform insights and emerging trends
• Serve as the primary point of contact for client questions, training, and ongoing support
• Manage renewals and identify opportunities to expand client engagement with the platform
• Relay client feedback internally to support product improvements
• Collaborate with internal teams to ensure a smooth, high-touch client experience Required Qualifications:
• Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
• Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
• Strong written and verbal communication skills with a polished, client-facing style
• Must be a U.S.
• without employer sponsorship (required due to compliance with government contract eligibility) Preferred Qualifications:
• Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
• Experience working with corporate, brand, or enterprise-level clients
• Background at a PR or communications agency supporting external clients Tools & Technology:
• Client-facing analytics/dashboard platform
• Google Workspace
• Slack, Zoom, and other remote collaboration tools We connect top talent with vetted employers, competitive pay, and real growth opportunities.

About Hirehangar

A New York-based startup - supported by top-tier venture investors - builds enterprise software that empowers global brands to monitor and optimize advertising budgets of $1 million+ annually. Rapid expansion has prompted the formation of a first-generation go-to-market team tasked with accelerating revenue growth.

Design roles shape how people understand a product. Research, flows, and visual systems sit together so the interface stays coherent as features grow. Critique and handoff to engineering are part of the week. Tasks stay those the employer listed. These sentences describe the discipline, not extra screens to invent.

About the location

The posting places this role in Columbia

Maryland. Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.