Head of Product & Tech Operations

About the role

This leadership position manages the unified operating system for the Product and Technology departments. You will report to the Chief Product and Technology Officer to streamline workflows, eliminate organizational friction, and ensure high-level execution across the company.

Key facts

What you'll do

• Design and manage an integrated Product Development Lifecycle and Software Development Lifecycle.
• Direct annual and quarterly planning cycles to ensure synchronization between Product, Engineering, and Design.
• Manage the Technical Program Management organization to oversee complex, cross-functional projects.
• Establish frameworks that allow for both long-term innovation and immediate delivery requirements.
• Oversee the strategy, vendor management, and implementation of AI-driven productivity tools.

Requirements

• Minimum of 10 years of experience in senior leadership roles within Engineering Operations, Product Operations, or Technical Program Management at high-growth tech firms.
• Demonstrated success in designing organizational systems that maintain speed and discipline.
• Experience managing large-scale planning processes for organizations with hundreds of employees.
• Proven ability to lead organizational change, including restructuring or merging teams.
• Strong communication skills for partnering with C-suite and SVP-level stakeholders.
• Interest in modernizing developer and product manager experiences through AI and tooling.

Skills & tools

• PDLC and SDLC management
• Technical Program Management
• Change management
• AI workforce enablement
• Strategic planning

Practical notes

• Benefits include 100% 401(k) matching on the first 10% of contributions up to $10,000 annually.
• Employees receive a $100 monthly date stipend and free Hinge Premium access.
• Parental leave includes 20 weeks of 100% paid time off for birth and non-birth parents.
• Fertility support is provided via Carrot, including a stipend for preservation.
• Professional development includes an annual stipend and access to over 6,000 Udemy courses.
• Salary is based on the New York City market and subject to geographic adjustment if the role is performed elsewhere.