Regional Learning Manager, Learning Operations

About the role

This position will guide learning and development initiatives for our Dispense & Fulfillment, Compounding, and Diagnostics departments across the West Region. You will be responsible for shaping learning strategies, building a capable team, and driving improvements that impact the entire network.

Key facts

What you'll do

• Create and execute learning plans that support business goals for Dispense & Fulfillment, Compounding, and Diagnostics, reporting progress to the Director of Learning.
• Guide, support, and develop a team of learning professionals, promoting a culture of excellence and accountability.
• Ensure all training programs meet regulatory standards from the FDA, state boards of pharmacy, and USP, working with subject matter experts to translate compliance into effective learning.
• Collaborate with leadership, Quality, Regulatory Compliance, and Operations to identify skill gaps and develop appropriate training solutions.
• Manage the creation and delivery of blended learning programs designed to improve operational performance, compliance, and safety.
• Lead efforts to enhance training quality and consistency across the network, including process improvement projects, new program launches, and Learning Management System (LMS) initiatives.
• Contribute to the development and delivery of programs focused on leadership and professional growth.
• Establish and monitor key performance indicators to assess learning effectiveness and business impact, providing reports to senior management.
• Oversee learning budgets and resource allocation to maximize impact and demonstrate return on investment.
• Travel to various sites as required to support network priorities, program rollouts, and continuous improvement efforts.

Requirements

• Hold a Bachelor's degree. A Master's degree in Learning & Development, Organizational Development, Business Administration, or a related field is preferred.
• Possess an active Certified Pharmacy Technician (CPhT) certification.
• Have a minimum of 10 years of experience in learning and development, including at least 3 years in a leadership capacity overseeing teams across multiple locations.
• Demonstrate a history of developing and implementing learning strategies that have produced measurable business results in regulated settings.
• Experience leading learning initiatives within pharmaceutical, healthcare, or distribution/fulfillment operations.
• Understand FDA regulations, cGMP requirements, and USP standards related to training and competency assessment.
• Possess strong business understanding, capable of aligning learning efforts with operational priorities and showing return on investment.
• Exhibit proficiency in change management, stakeholder management, and project management, with the ability to handle multiple complex projects concurrently.
• Possess excellent communication skills, with the ability to influence individuals at all organizational levels.

Nice to have

• Experience in 503a or 503b compounding pharmacy environments, including training on sterile compounding and aseptic techniques.
• Familiarity with USP <797>, <795>, and <800> standards and their associated training obligations.
• Experience leading learning initiatives during periods of significant growth, new facility openings, or organizational transitions.
• Proficiency with enterprise-level Learning Management Systems (LMS).
• Background in process improvement methodologies like Lean or Six Sigma.
• Familiarity with program and project management tools such as Asana, Google Suite, or similar platforms for managing multi-faceted projects.
• Experience designing and delivering leadership development programs.

Skills & tools

• Learning Management Systems (LMS)
• Asana, Google Suite, or similar project management tools
• Lean, Six Sigma (preferred)

Practical notes

• This role requires travel to company sites.
• Benefits include competitive salary and equity, unlimited paid time off, company holidays, quarterly mental health days, comprehensive health coverage (medical, dental, vision), parental leave, Employee Stock Purchase Program (ESPP), and 401k with employer match.
• We are committed to building a diverse and inclusive workforce. If you are interested in this role, we encourage you to apply even if your experience doesn't perfectly align with every requirement.
• Hims & Hers considers all qualified applicants for employment, including those with arrest or conviction records, in accordance with applicable fair chance laws.
• Reasonable accommodations are available for individuals with disabilities during the application process. Please contact accommodations@forhims.com for assistance.