Hezron Wanakai

Provided technical support for hardware, software, and network issues, ensuring smooth daily IT operations, ensuring smooth daily operations and assisting with network connectivity issues. Provided first-line technical support for ICT-related issues, successfully resolving user requests in a timely manner. Organized and delivered ICT training sessions for staff and students, improving digital literacy and productivity. Support database management and record-keeping, maintaining accuracy and confidentiality of institutional data. Assisted in implementing data security measures and backup procedures to protect institutional information. Supported ICT policy development and participated in various IT projects, ensuring on-time delivery.

Processed accurate customer transactions using Point of Sale systems and maintained inventory records. Supported daily financial and stock reconciliation through careful verification procedures.

Performed data management tasks using Microsoft Excel, streamlining reconciliation processes. Executed accurate data entry operations for daily transaction records and inventory databases, maintaining high attention to detail. Assisted in generating analytical reports that supported business decision-making and highlighted operational insights. Contributed to improving data quality by following established validation procedures and identifying inconsistencies.

Gained hands-on experience in ICT support operations, assisting with troubleshooting and user support. Supported network administration tasks, such as network maintenance and resolving connectivity issues. Assisted in managing and monitoring CCTV surveillance systems and IP telephony infrastructure. Participated in the installation, configuration, and maintenance of hardware, software, and peripheral devices. Performed Linux system administration and database support tasks, learning foundational skills in system optimization, and documentation for technical procedures.