Patient Experience Coordinator

About the role

This is an introductory position for individuals keen on customer service and entering the health technology sector. You will serve as the primary point of contact for patients, guiding them through their heart health journey.

Key facts

What you'll do

• Manage all patient communication and scheduling for virtual appointments and essential diagnostic tests like stress tests and echocardiograms.
• Offer support and guidance to patients navigating our digital health platform and services.
• Ensure data accuracy, identify areas for process improvement, and document operational procedures.
• Contribute to the development and expansion of patient care programs within a dynamic clinical setting.

Requirements

• Bachelor's degree in a related discipline such as Social Work, Communications, Education, Sociology, Psychology, or Health Sciences.
• A minimum of 6 months of prior work or internship experience.
• Demonstrated experience in roles requiring significant customer interaction, such as hospitality, retail, or call centers, with a capacity for empathy and composure in busy settings.
• A background in fields focused on community or individual support.
• A strong desire to engage with people and witness the positive influence of your work on patient well-being.
• Aptitude for learning new technologies and comfort with data management.

Nice to have

• Experience in service-oriented fields or studies emphasizing community engagement.

Skills & tools

• Proficiency in data entry and a willingness to learn new healthcare technologies.

Practical notes

• Heartbeat Health is the leading virtual-first cardiovascular care company.
• We are a remote-first organization that values flexibility, autonomy, and trust.
• We are committed to diversity and equal opportunity employment.