Patient Experience Coordinator

About the role

This is an entry-level position for individuals passionate about service and looking to enter the health technology sector. You will serve as the main point of contact for patients, guiding them through their heart health journey.

Key facts

What you'll do

• Manage all patient outreach and engagement, scheduling virtual appointments and necessary diagnostic tests.
• Provide technical support and guide patients through our digital platform to ensure a smooth experience.
• Ensure data accuracy, identify areas for process improvement, and document operational workflows.
• Gain exposure to healthcare program launches and patient experience scaling within a clinical setting.

Requirements

• Bachelor's degree in Social Work, Communications, Education, Sociology, Psychology, or Health Sciences.
• Minimum of 6 months of internship or work experience.
• Professional background in customer-facing roles, demonstrating empathy and composure in busy environments.
• Experience in service-oriented fields or studies focused on people and community engagement.
• Eagerness to interact with patients and see the direct impact of your work on their health.
• Ability to learn new healthcare technologies quickly and comfort with data entry.

Nice to have

• Background in waitressing, hospitality, retail, or call center environments.

Skills & tools

• Healthcare technologies
• Data entry

Practical notes

• This is a remote-first role.
• Heartbeat Health is an equal opportunity employer.