Harsimar Singh

Built and scaled a regional ambassador program from zero to 14 active ambassadors covering different regions, screening 500+ applicants for mission alignment and long-term commitment. Drove 5x growth in contributor output and 200K+ content views per month Owned the full KPI framework tracking content, referrals, and campaign participation Kept community health stable through slow market cycles by managing sentiment daily and cutting misinformation before it spread Became the direct feedback loop between community and core team, turning ground-level insights into product and roadmap decisions

Managed daily operations of a 30,000+ member DeFi community across Discord and Telegram, handling moderation, member support, and ticket management. Answered support tickets and managed CRM to track and resolve member queries and issues Guided users through staking processes, governance participation, and platform onboarding Created FAQs and support documentation to reduce repetitive queries and help new members onboard smoothly

Grew Discord to 80,000+ members with 1,000+ daily active users via ambassador network, KOL partnerships, and structured campaign calendar through the full initial growth phase. Built on-chain activation funnel connecting KOL traffic through Discord onboarding, gated tasks, and wallet interactions Generated 10,000 net-new wallets at $0.50 to $2 blended CAC on a $5K budget with 100% first on-chain transaction rate Sustained 30%+ repeat participation well beyond launch through gamified incentive loops