Relationship Manager

About the role

Handshake is seeking a Relationship Manager to join our Education Success team. You will manage a portfolio of educational institutions, focusing on partner retention, product adoption, and long-term account growth.

Key facts

What you'll do

• Manage a specific book of education partners to ensure successful renewals and identify expansion opportunities.
• Design and execute engagement initiatives, training sessions, and touchpoints to boost platform adoption.
• Monitor usage data and health metrics to mitigate churn risk and implement corrective action plans.
• Collaborate with Sales, Product, Marketing, and Support teams to address partner requirements and improve the overall user experience.
• Travel for business purposes approximately 25% to 35% of the time, depending on seasonal demands.

Requirements

• Minimum of 2 years of experience in account management, customer success, or partner-facing roles.
• Demonstrated success in managing a strategic portfolio and developing customized support plans.
• Track record of driving onboarding, product adoption, and renewal processes.
• Proficiency in learning complex SaaS platforms.
• Ability to manage sophisticated professional relationships and handle difficult conversations.
• Strong verbal and written communication skills.
• Analytical capability to evaluate account health and prioritize tasks based on data.
• High level of detail orientation and project management proficiency.

Nice to have

• Background working with higher education institutions or career services departments.
• Experience developing enablement materials such as webinars or training programs.
• Prior familiarity with the Handshake platform.

Skills & tools

• SaaS account management
• Data-driven account health analysis
• Cross-functional project management
• Partner enablement and training

Practical notes

Benefits include equity, 401(k) matching, financial coaching, and comprehensive medical, dental, and vision insurance. Employees also receive a $500 wellness stipend, a $2,000 learning stipend, paid parental leave, and fertility support. The San Francisco office provides free lunch and gym access. Time off includes flexible PTO, 15 holidays, and 2 flex days.