Enterprise Customer Success Manager

About the role

This role involves working with Handshake's enterprise employer partners to help them achieve their hiring objectives. You will ensure these partners effectively use the Handshake product and see its value. As a key contact, you will build strategic relationships with senior stakeholders and tailor solutions to their specific needs.

Key facts

What you'll do

• Build and maintain relationships with senior customer stakeholders to understand their business goals.
• Offer expert advice and training to employer partners on early talent recruitment and Handshake workflows.
• Use data to guide decisions and improve strategies for early talent recruiting return on investment.
• Collaborate with various internal departments such as Sales, Product, and Marketing.
• Translate customer business requirements into effective Handshake solutions.

Requirements

• 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management.
• Experience must be within a high-growth B2B SaaS, AI, or tech company.
• Proven ability to quickly establish trust and manage projects effectively.
• Capable of shifting focus between strategic planning and tactical execution.

Nice to have

• Comfortable leading meetings and conducting product training for external clients.
• Strong collaborative spirit.
• High level of technical understanding.
• Ability to propose process improvements for team efficiency.

Skills & tools

• Data analysis for decision-making
• Project management
• Stakeholder relationship management

Practical notes

• Benefits include equity, 401(k) match, paid parental leave, medical/dental/vision, mental health support, $500 wellness stipend, $2,000 learning stipend, flexible PTO, 15 holidays plus 2 flex days, internet/commuting stipends, and free lunch/gym in the SF office.