SMB Account Manager

About the role

This position involves managing client relationships to ensure their success with our product. You will be responsible for renewals, driving product adoption, and identifying opportunities for growth within existing accounts.

Key facts

What you'll do

• Oversee a large volume of customer accounts, ensuring consistent engagement and support.
• Create strategic plans for each account to uncover potential for expansion and upsells.
• Maintain a consistent pipeline of forecasted renewals and expansions to meet sales targets.
• Become a trusted advisor to key contacts and executive sponsors within your assigned accounts.
• Proactively identify accounts at risk of churn and develop strategies to retain them, escalating to sales leadership when necessary.
• Contribute to the improvement of internal operational processes.
• Undertake additional projects as required by business needs.

Requirements

• Experience in a quota-carrying, customer-facing role such as Sales Development Representative, Customer Success Manager, or Account Manager.
• Strong communication, presentation, and interpersonal skills.
• Proficiency in managing time and processes effectively.
• Experience with pipeline management and familiarity with Salesforce.
• Demonstrated ability to navigate organizational structures and identify key decision-makers for SaaS purchases.
• We value diverse backgrounds and encourage applications even if you don't meet every qualification.

Nice to have

• Experience in a competitive sales environment with a focus on strategic account growth.
• A talent for mediating difficult conversations and closing negotiations.
• A collaborative approach to working with internal and external partners.
• A problem-solving mindset with a willingness to experiment and adapt.

Skills & tools

• Salesforce

Practical notes

• Applicants must be authorized to work in the United States full-time.
• Base pay range: $71,400.00 annually. Compensation will be based on experience and qualifications.
• Potential for additional compensation including stock options, bonuses, merit increases, and sales commissions.
• Benefits include medical, dental, vision insurance, life insurance, mental health resources, financial wellness benefits, and paid parental leave.
• US-based employees also receive short-term and long-term disability coverage, a 401(k) with company match, paid holidays (up to 14 per year), and paid sick leave (up to 80 hours per year).
• Paid vacation time varies by tenure (up to 20-25 days annually for non-exempt employees), and exempt employees have flexible paid time off.
• Application deadline: Monday, August 3, 2026.