Senior Merchant Account Manager, F&B

About the role

This position involves managing and expanding partnerships with food and beverage businesses within the GrabFood ecosystem in Singapore. You will work from the One North office to drive revenue and operational success for our merchant partners while integrating broader Grab services.

Key facts

What you'll do

• Cultivate and sustain relationships with current and prospective merchants to expand GrabFood operations.
• Oversee a specific portfolio of accounts with the goal of boosting profitability, GMV, and delivery volume.
• Formulate and implement growth strategies that incorporate GrabPay, GrabAds, and GrabExpress.
• Evaluate merchant data to generate insights and execute plans for revenue optimization.
• Manage merchant inquiries and resolve issues to maintain high service standards through recurring business reviews.
• Coordinate with internal departments to provide merchants with marketing support, reporting, and product updates.

Requirements

• Minimum of 3 years of professional experience in account management or business development.
• Proficiency in translating data into clear, actionable business strategies.
• Demonstrated ability to work across internal teams to design and deliver custom solutions for clients.

Skills & tools

• Account management
• Business development
• Data analysis
• Strategic planning

Practical notes

• Benefits include term life insurance, comprehensive medical insurance, and the GrabFlex program for personalized benefits.
• Leave entitlements include parental leave, birthday leave, and Love-all-Serve-all volunteering leave.
• Access to the confidential Grabber Assistance Programme is provided for personal and family support.
• Grab is an equal opportunity employer committed to an inclusive workplace.