Merchant Account Manager, F&B

About the role

Join the Singapore Commercial team to expand our food and beverage business footprint. You will manage merchant relationships to increase their success on the GrabFood platform while integrating services like GrabPay, GrabAds, and GrabExpress.

Key facts

What you'll do

• Cultivate and sustain partnerships with new and existing merchants to expand GrabFood operations.
• Oversee a specific portfolio of accounts to boost total delivery volume, profitability, and GMV.
• Formulate growth strategies that incorporate GrabPay, GrabAds, and GrabExpress.
• Evaluate merchant metrics to design plans that increase revenue.
• Manage merchant inquiries and feedback to maintain high service standards.
• Partner with internal departments to provide marketing support, performance reporting, and product updates.

Requirements

• Minimum of 3 years of experience in business development or account management.
• Proficiency in analyzing data to produce clear business insights.
• Capacity to work across internal teams to provide customized merchant solutions.

Practical notes

• You will work onsite at our One North office.
• Benefits include Term Life Insurance, comprehensive Medical Insurance, and the GrabFlex customizable benefits program.
• Time off includes Parental leave, Birthday leave, and Love-all-Serve-all volunteering leave.
• Access to the confidential Grabber Assistance Programme is provided.
• Grab is an equal opportunity employer committed to a diverse and inclusive workplace.