Site Leader
Job description
Site Leader at Gopuff
About the role
Gopuff is transforming the grocery delivery landscape through innovative technology and a focus on customer satisfaction. As the Site Leader for a Gopuff Micro Fulfilment Centre, you will be essential in ensuring top-notch order fulfilment. This role demands a proactive mindset, meticulous attention to detail, and a commitment to fostering a people-oriented workplace.
Key facts
What you'll do
- Lead and develop a team of operations supervisors and associates, creating a positive and collaborative atmosphere.
- Oversee inventory management to maintain optimal stock levels and prevent shortages or excesses.
- Ensure order accuracy and timeliness, enhancing the overall customer experience.
- Maintain high standards of customer service, addressing inquiries and concerns promptly.
- Manage the financial performance of the MFC, including full P&L responsibility.
- Ensure compliance with company policies and safety regulations, conducting regular safety inspections.
- Analyze key performance indicators related to order fulfilment and team productivity, implementing action plans to achieve performance goals.
Requirements
- At least 3 years of managerial experience in retail, hospitality, warehousing, or logistics.
- Demonstrated ability to thrive in a fast-paced and dynamic environment with excellent organizational and time management skills.
- Strong focus on processes, with experience in operational excellence and compliance.
- Proficient in data analytics and tools to drive continuous operational improvements.
- Willingness to travel as needed for job responsibilities.
- Availability to work weekends and late nights.
- Must be able to work full-time on-site at the Cambridge MFC, CB1 3EW.
Nice to have
- Not specified
Skills & tools
- Experience with data analytics tools
- Strong leadership and team management skills
Practical notes
Gopuff is committed to creating an inclusive workplace and encourages qualified individuals from all backgrounds to apply. We offer comprehensive benefits, including medical, dental, and vision coverage, as well as mental health support for eligible employees. Additionally, employees can expect a competitive salary, performance-based incentives, and opportunities for career growth within a fast-paced startup environment.