Godfrey Kelechi Oti

Handled an average of 60+ customer inquiries daily, resolving complaints promptly to maintain a 95% customer satisfaction rate. Managed account services and onboarded over 200 new customers, ensuring accurate and timely account setup. Onboarded customers onto the bank's e-channel platforms, driving a 30% increase in digital banking adoption within the unit.

Implemented retention strategies that reduced customer churn by approximately 20%. Improved overall customer experience through excellent service delivery, contributing to a 15% rise in positive customer feedback.

Performed technical data collection, testing, and system analysis on 50+ sites, using specialized diagnostic tools. Prepared detailed technical reports and analyzed log files, contributing to a 25% reduction in unresolved system issues. Diagnosed and verified technical faults, improving overall network quality scores by approximately 18%.

Applied structured troubleshooting methods that improved key performance indicators, including a 20% reduction in call drop rate. Collaborated with cross-functional teams to identify and correct system and quality issues, cutting issue resolution time by 15%.

Taught Mathematics and Chemistry to over 100 senior secondary school students across multiple classes. Developed lesson plans and delivered structured instruction that improved average test scores by 12%.

Maintained warehouse inventory records for 500+ SKUs and supporting documentation. Conducted stock reconciliation and processed invoices and waybills, reducing stock discrepancies by 10%. Entered and managed stock data using Microsoft Excel, improving reporting accuracy by 15%.

Performed computer networking, hardware repairs, and installations for 30+ workstations. Provided customer support by responding to client inquiries, resolving over 90% of issues on first contact. Managed client registration and online payment processes, reducing processing time by 20%.