Senior Professional Services Project Manager

About the role

GitLab is seeking a Senior Professional Services Project Manager to guide complex projects from start to finish. This role involves working with internal teams and global clients to ensure projects are completed on schedule and within budget. You will apply your background in IT and software consulting project management, utilizing both traditional and agile methods.

Key facts

What you'll do

• Oversee large-scale commercial projects, including executive meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to solve customer issues using GitLab technologies.
• Drive improvements in Professional Services project management tools, processes, and templates.
• Provide monthly summaries of key customer projects and contribute to quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with clients and GitLab stakeholders, including executives, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, and delivery partners.

Requirements

• Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while providing clear executive-level status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when necessary.
• Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.

Nice to have

• Enterprise customer and Professional Services experience.

Skills & tools

• GitLab (or similar project management/agile tools)
• Project Management Institute methodologies
• Agile/Scrum
• Software Development Lifecycle (SDLC)

Practical notes

• GitLab offers benefits to support health, finances, and well-being, flexible paid time off, equity compensation, an employee stock purchase plan, a growth and development fund, and parental leave.
• GitLab embraces AI as a core productivity multiplier, expecting all team members to integrate AI into daily workflows.