Customer-focused professional with a background in Environmental Engineering Technology and over 4 years of experience working with enterprise clients. Currently supporting business customers at Viettel, delivering tailored solutions, resolving complex issues, and maintaining long-term client relationships. Strong communication, problem-solving, and cross-functional collaboration skills. Seeking to grow into a Customer Success Manager / Account Manager role in an international environment.
Viettel
Manage and support a portfolio of enterprise clients, ensuring high service quality and customer satisfaction
Successfully maintained strong client relationships, contributing to stable customer retention and service quality.
Lotte
Delivered customer support in a fast-paced retail environment
Environmental Engineering Technology
4.5-year program