Giang Tran
Customer-focused professional with a background in Environmental Engineering Technology and over 4 years of experience working with enterprise clients. Currently supporting business customers at Viettel, delivering tailored solutions, resolving complex issues, and maintaining long-term client relationships. Strong communication, problem-solving, and cross-functional collaboration skills. Seeking to grow into a Customer Success Manager / Account Manager role in an international environment.
Experience
Enterprise Customer Service Executive Viettel Group | 2020 – Present
Viettel
Manage and support a portfolio of enterprise clients, ensuring high service quality and customer satisfaction
- Act as the main point of contact for B2B customers, handling inquiries, complaints, and service requests
- Collaborate with technical and internal teams to deliver customized solutions for business needs
- Maintain long-term client relationships and improve customer retention
- Monitor service performance and proactively suggest improvements Successfully maintained strong client relationships, contributing to stable customer retention and service quality.
Customer Service Staff Lotte (Retail/Service) | 2020
Lotte
Delivered customer support in a fast-paced retail environment
- Handled inquiries and resolved customer issues professionally
- Ensured positive customer experience and service consistency
Education
Bachelor of Environmental Engineering Technology
Environmental Engineering Technology
4.5-year program
- Focus on environmental systems and applied technology
Skills
• B2B Customer Service / Customer SuccessAccount ManagementCRM SystemsCommunication & NegotiationProblem SolvingCross-functional CollaborationEnglish: Working proficiency (Target: B2 Level)