Partnerships and Growth Representative

About the role

This position supports our Customer Success and Business Development teams, ensuring a high standard of service for our partner network. You will help manage daily partner needs, streamline operations, and identify avenues for account expansion. The ideal candidate is organized, responsive, and adept at balancing multiple tasks while prioritizing partner satisfaction.

Key facts

What you'll do

Serve as the main point of contact for a group of partners after their initial setup.

Provide excellent service through proactive communication and strong relationship building.

Develop trust with operational, clinical, and executive contacts at partner organizations.

Manage partner escalations from start to finish, ensuring clear communication and follow-up.

Gain a thorough understanding of each partner's business goals to offer relevant solutions.

Drive partner usage, adoption, and ongoing engagement with our platform.

Conduct training and onboarding sessions for partner teams using our portal.

Introduce new features and services that can enhance partner performance.

Spot opportunities for account growth, additional sales, and increased platform use.

Collaborate with Business Development on renewal strategies and growth initiatives.

Monitor partner health indicators and proactively address potential retention issues.

Manage partner projects from initial planning through to completion.

Oversee the implementation of new workflows, operational improvements, and product launches.

Track timelines, tasks, follow-up items, and stakeholder communications.

Ensure partner requests and internal projects are completed accurately and on time.

Maintain detailed project records and action plans in Salesforce.

Act as a bridge between Business Development and internal departments for smooth transitions post-sale.

Work closely with Operations, Clinical, Engineering, Finance, and Patient Experience teams.

Collect partner feedback to inform continuous improvement efforts with Product and Operations.

Track partner performance against service level agreements, key performance indicators, and operational metrics.

Analyze usage, appointment volume, adoption trends, and service delivery.

Identify operational challenges and propose solutions.

Keep account documentation, reports, and activities updated in Salesforce.

Requirements

3-5 years of experience in Customer Success, Partnerships, Account Management, Client Success, or Customer Experience roles.

Experience in a fast-paced SaaS and services company.

Experience in healthcare, diagnostics, laboratory services, digital health, or healthcare technology is preferred.

Demonstrated ability to build trusting relationships with executive and operational stakeholders.

Strong project management capabilities with the ability to handle multiple tasks concurrently.

Experience delivering virtual portal demonstrations and partner training.

Excellent communication, presentation, and organizational abilities.

A solution-focused approach with strong problem-solving skills.

Analytical skills with experience using performance metrics and dashboards.

Proficiency with Salesforce CRM for account management, reporting, and activity tracking.

Self-starter with strong organizational skills, able to succeed in a dynamic environment.

Nice to have

None specified.

Skills & tools

Salesforce CRM

Practical notes

Compensation: $80,000 - $90,000 base salary, with performance bonuses leading to a $110,000 on-target earnings.

Includes a valuable stock option plan.

Offers medical, dental, and vision insurance.

Provides flexible and unlimited vacation time.

Getlabs is an equal opportunity employer.