HR Operations & Payroll Specialist with 18+ years of experience in HRM, payroll administration, compliance, logistics management, customer service, and branch operations across BPO, Security, Courier/Logistics, and Facility Management industries. Experienced in payroll systems (Keka), HR compliance (PF, ESIC, PT, MLWF), attendance & leave management, employee relations, vendor handling, and administrative operations. Strong communication, coordination, MIS reporting, and problem-solving abilities with proven skills in managing teams, employee welfare, and day-to-day HR operations.
SHREE GANESH MANAGEMENT SERVICES
Pune
Provided HR consulting support for HR operations, payroll, HR policies, compliance, and statutory filings. Oversaw PF, ESIC, PT, MLWF returns & Shop Act licensing. Prepared payroll MIS, salary structure, attendance reports & HR documentation. Having extensive experience in Client Handling and Team Handling, Monitor workplace interface transactions on a regular basis, Handling Escalation of client critical issues. Check and approve all payroll reports and reconciliations prior to delivery to client, To deliver a payroll service effectively, accurately and on time, Continuously review payroll processes for improvements to streamline work processes, Proactively review and troubleshoot processes, * Able to handle clients queries individually.
Gramik Agriprojunction Ventures Pvt. Ltd.
Pune
Managing end-to-end payroll using Keka HRMS, including salary structure (Basic, DA, HRA, Allowances). Responsible for Income Tax calculations, annual payroll reports, and attendance MIS. Handling PF, ESIC, PT, MLWF monthly return filing, Continuously review payroll processes for improvements to streamline work processes, payroll service effectively, accurately and on time, Resolve escalated Payroll issues. Managing compliance activities: GST registration, MSME certification, IT returns, Issuing appointment letters, offer letters, and handling F&F settlements, Proactively reviews. HR policy preparation & implementation, employee documentation, and leave management. Payroll Area: Verifying, updating and processing Attendance Inputs and Monthly Payroll input, Updating New Joiners, Employee Master, Salary Master, Bank Master & Statutory Deductions. Processing Monthly Full & Final payments, Well updated on TDS returns; Generation & Distribution of Form 16. Handling Grievances related to Salary, * Handling PF Concerns like PF KYC Approvals, Transfer claim approvals. Payroll Processing: Process Indian payroll and preparing their statutory payments every month, Wages processing (Payroll Cuts) Making trackers such as Leave without pay, Contract renewals, Attendance data, etc, Resolving payroll queries of employees, Attending client meetings and help desk activity for investment proofs verification. Calculate and process Bonus and Performance Incentives as per company policy, Maintain tracker for Salary advance and deduction on monthly basis, Statutory compliance under PF, ESI, Professional Tax, MLWF, TDS and other applicable. Outside Reimbursements Processing: Reimbursement regarding manual working & Bank file making. Auditing regarding outside reimbursement on a dedicated site/portal. Process Investment Proofs: Well Knowledge about collection of Investment proof and resolve queries of employees, After collecting and verifying investment proofs, recalculate the Income Tax for the employee, and deduct this tax from the salary employees’ in-hand salary based on the income tax calculations. Matches the declared investment of the employees with the actual proofs. In addition to the computation, there are follow up tasks after collecting the Proof of Investment like filing the proofs for future reference. Provide documents to the management system for organization and quick retrieval.
Yoj Pak Craft
Pune
Handled HR operations including payroll outsourcing, payroll inputs, MIS data, attendance & leave systems. Managed statutory compliance: PF, ESIC, PT, MLWF, Shops Act, Gratuity. Maintained employee personal files (soft & hard copies). Coordinated interviews with technical teams, processed resumes, and prepared HR reports. Conducted onboarding, induction & issued offer/appointment letters. Coordinated reimbursements, employee benefits, training needs & employee welfare activities. Maintained calendars, meeting schedules, office supplies & vendor coordination.
Red Hackle Security LLP
Pune
Developed and implemented HR strategies aligned with business goals. Managed recruitment, performance management, employee welfare & grievance handling. Ensured legal compliance under Shops & Establishment Act, PF, ESIC, PT. Maintained HRIS, payroll, leave & attendance records. Handled administration (stationery, housekeeping & vendor management). Prepared client billing, sales & purchase details.
Samarth Security & Housekeeping Services Pvt. Ltd.
Pune
Managed employee records, HR policy documentation & internal communication. Conducted onboarding, training coordination & salary processing. Followed up with field officers for daily attendance updates. Submitted PF, ESIC forms and managed statutory compliance. Generated client bills and coordinated with Reliance for 4G project billing.
E-Com Express Pvt. Ltd.
Pune
Resolved shipment queries, managed branch operations & priority deliveries. Tracked shipments Pan-India and maintained daily MIS reports. Coordinated with vendors and staff to ensure timely pickups & deliveries.
First Flight Courier Ltd.
Ahmedabad
Managed branch operations, customer service escalations & daily MIS reports. Monitored delivery performance, staff attendance & transportation arrangements. Ensured timely issue resolution and coordinated for weekly operational reviews.
Azure Knowledge Center Pvt. Ltd.
Ahmedabad
Managed escalation cases, team performance & SLA compliance. Provided technical support (Big TV), handled AHT, call flow & quality checks.
Bharat BPO Services Ltd.
Ahmedabad
Assisted customers with Indian Railways inquiries: PNR, seat availability, fare, cancellations, IRCTC support. Provided information on tourist routes & special railway services.
MBA
BBA (General)
HSC (Commerce)
SSC