Account Director

About the role

Fuel Cycle is looking for an Account Director to manage and expand a portfolio of market research clients. You will serve as a strategic advisor, driving revenue growth while ensuring high-level client satisfaction and project success.

Key facts

What you'll do

• Manage a specific book of business to meet and exceed revenue, retention, and profitability goals.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Provide strategic guidance on research design, business objectives, and project execution.
• Lead internal cross-functional teams across Research Excellence, Product, and Marketing to deliver client solutions.
• Oversee contract negotiations and proposal development.
• Present research findings and strategic recommendations to senior client stakeholders.
• Maintain accurate account records and activity tracking within the internal technology stack.

Requirements

• 5-8 years of experience in Account Management or Client Services within SaaS, digital marketing, or market research.
• Proven track record of managing and growing an account portfolio of approximately $1M.
• Experience navigating complex organizational structures and building relationships with stakeholders in departments such as Insights, Marketing, UX, and CX.
• Demonstrated ability to lead cross-functional teams and manage end-to-end project delivery.
• Proficiency in SaaS platforms and data analytics tools.
• Ability to travel up to 25% for client meetings and industry events.

Nice to have

• 5 years of experience working on the supplier side.
• Deep expertise in market research methodologies and project management.
• Strong analytical aptitude for research consulting.

Skills & tools

• Salesforce
• ChurnZero
• Gong
• Market research methodologies
• Contract negotiation
• Strategic account planning

Practical notes

• Benefits include medical, dental, and vision insurance, 401(k) with company match, and equity purchase options.
• Time off includes 15 vacation days, 7 sick days, 12 company holidays, and 4 floating holidays.
• The office provides weekly community lunches and is pet-friendly.
• A monthly stipend is provided for internet and phone expenses.