Specialist - Content Creation

About the role

Freshworks is seeking a Learning Experience Designer to join the Revenue Enablement team. You will build educational programs and resources that help our global teams master our products and improve sales performance.

Key facts

What you'll do

• Partner with subject matter experts to build e-learning curricula using AGILE methods.
• Develop training materials for live, virtual, and asynchronous formats, including tutorials, assessments, and multimedia assets.
• Structure information using learning science principles to ensure clarity and logical flow.
• Create online learning experiences using authoring software with a focus on visual design and content structure.
• Produce video and image assets that adhere to corporate brand standards.
• Monitor training programs to measure behavioral and business impact.
• Research and implement new learning technologies to provide accessible, on-demand training.
• Design outcome-based assessments to track learner performance.

Requirements

• Minimum 3 years of experience designing instructional activities, workshops, and interactive modules for adult learners.
• Proficiency in eLearning authoring tools including Articulate 360 (Rise and Storyline), Camtasia, Vyond, Canva, and Adobe Creative Suite.
• A portfolio demonstrating high-quality graphic design, digital art, or instructional design work.
• Experience building plans to evaluate learning effectiveness.
• Knowledge of inclusive design principles and WCAG accessibility standards.
• Strong project management, communication, and writing skills.

Skills & tools

• Articulate 360 (Rise/Storyline)
• Camtasia
• Vyond
• Canva
• Adobe Creative Suite
• AGILE methodology
• WCAG accessibility standards

Practical notes

Freshworks is an equal opportunity employer and maintains a commitment to a diverse workplace that welcomes individuals from all backgrounds.